Welcome to Social Squared Help

Getting Started with Social Squared

In this video, we start from scratch with the Social Squared Web Part by adding it to a SharePoint page. We then configure some Forum Groups and Forums. Once we have the structure as we want it, we add a topic, reply to the topic, and get a high level overview of the difference features such as badges, Featured Posts, Likes and Voting.

Community
Follow us on LinkedIn, to see information on product updates and join our community.
Training Videos
Scroll down to see other more specific Social Squared training videos and content.
Submit a Ticket
Something more urgent? Submit a ticket, and our support team will help you!

Documentation & Video Demonstrations

Learn how to Build Discussion Boards in SharePoint or Teams that engage your users, and learn how to use Social Squared to ask questions, brainstorm, and help other users in your community.
Download Our Getting Started Guide
SharePoint Administrators: Go straight to installation
Visit our Knowledge Base for technical articles

Social Squared is a Discussion Board app for Microsoft SharePoint or Microsoft Teams. Site Owners and Team Owners can define structured discussion boards allowing for users to find answers to questions quickly, and to ask questions from their community. Throughout these learning videos, and guides, you’ll become proficient in defining discussion boards in your Sites and Teams, and use Social Squared in a way that is engaging and helpful to others in your community.

Navigate to the Social Squared help articles below:

  1. Getting Started
    1.  Overview of Social Squared
    2.  Navigating Social Squared
  2. Social Squared as a Site Owner
    1.  Add Social Squared to your SharePoint site
    2.  Add Social Squared to Microsoft Teams
    3. Create Forum Groups and Forums
    4. Configuring Moderation
    5. Social Squared Properties
  3. Social Squared as a Moderator
    1.  Overview of the Moderator Role
    2. Approve or Reject Posts
  4. Social Squared as an End User
    1.  Creating Topics and Replies to Topics
    2.  Finding Content and Answers to Questions
    3. Formatting posts
    4. Social Squared Views
    5. Subscriptions & Notifications
    6. Adaptive Cards
    7. Badges
    8. Feedback
  5. Social Squared as an Administrator
    1. Install Social Squared Online
    2. Apply a purchased license key
    3. Social Squared migrations
    4. Global configurations
Getting Started

Learn the basics of Social Squared! In this section we’ll provide an overview and paint the vision as to how Social Squared can be used within your organization.

Social Squared as a Site Owner

Learn how to add Social Squared to your Team or SharePoint Site, and configure the Forum Groups and Forums in a way that will engage your Site or Team members.

Social Squared as a Moderator

Learn how to moderator posts within Social Squared forums including: approve posts, decline posts, move topics, and edit or delete posts.

ww

Social Squared as a User

Learn how to find Topics, Create Topics, Reply to other peoples posts, and how to moderate Topics and Posts within a Forum.

Register for our next Social Squared webinar…

Days
Hours
Minutes
Seconds
Register
Your Feedback
H

elp us to help you!  We’d like to understand how you would like us to improve our products, our customer support, and our supporting content. 

Suggest an Idea

Let us know how you would like to improve Social Squared. Submit ideas or feedback directly to our team. Submit

How are we doing?

Review our products and services to help us to improve, and for other customers to make informed decisions. Submit

Provide a Case Study

Help other Lightning Tools customers with a Case Study. Demonstrating your use of the Social Squared would likely inspire others! Submit

Resources for
SharePoint & Teams Administrators

Files and Resources to successfully install and configure Social Squared

Are you tasked with installing and configuring Social Squared for your organization? Below are the resources and the files that you need to successfully install and configure Social Squared.

Download Social Squared
Download

Download the Social Squared SPFx Package

Installation, Licensing, and Migration

Learn how to install, license, and migrate Social Squared.

ww
Arrange a Support Call

Contact our support team to assist you

Discover What is new in version 4.0.0.0

What's New?
Latest Webinar Recording

Social Squared Roadmap

Timeline of events for Social Squared SPFx

JAN 2023
We're busy coding! Building a setting panel for Social Squared so that you can find settings more easily!
Feb 2023
Creating forum level properties, and import/export configuration.
Mar 2023
Coding a new AI enabled Social Squared web part. Suggested responses, and summary functions powered by ChatGPT
APR 2023
Releasing 4.0.0.0 of Social Squared along with Social Squared AI
May 2023
Coding a new theme style of Social Squared & working on accessibility.
July 2023
Creating cross post functionality & Post linking
Aug 2023
Coding Social Squared integration with Viva Topics.
Sep 2023
Preparing for October release of Social Squared 4.1.0.0

Submit your ideas to our roadmap

Submit your idea(s)
Our Service Level Agreement
Our Service Level Agreement fully aligns to our customer service mission. Our mission is: “Treat EVERY customer like they are our best customer.”
  • All questions answered professionally, and within one business day
  • Hotfixes provided within one week should a Lightning Bug be reported
Download our SLA
“We have been very impressed with the customer service we have received and with the product. We have not spent a large amount of money but we work very closely with other Government agencies and will not hesitate to recommend Lightning Tools.”
850+
Customers use Social Squared
OUR SKILLS
Tickets Resolved 1st Response 75%
0%
Tickets Resolved One Business Day 92%
0%
Bugs Fixed On Time 88%
0%