Browse clear documentation and on-demand videos to help you deploy, configure, and use Lightning Tools effectively. Built to answer questions quickly and keep you moving.
Human Support, When You Need It
Raise a support ticket and get help from an experienced Lightning Tools engineer. No bots, no scripts — just practical, knowledgeable support focused on resolving your issue.
Track the status of your tickets, add updates, and review your support history in one central place.
Download the latest versions of Lightning Tools products, including updates, fixes, and improvements.
View our Support SLA to understand response times, priorities, and the level of service you can expect.
Our Trust & Security Centre provides transparency around how Lightning Tools protects your data and operates securely. Here you’ll find information on our ISO-aligned practices, data protection approach, hosting considerations, and compliance with regulations such as GDPR.
Our Service Level Agreement clearly defines how support is delivered, including response targets, severity levels, escalation paths, and service availability. It sets clear expectations and helps you understand what level of support you can rely on when raising a ticket.
Release notes are available through our Product Download Centre and provide details of what’s new, what’s changed, and what’s been fixed in each release. Reviewing release notes ensures you stay informed about improvements, enhancements, and important updates across Lightning Tools products.
Lightning Tools supports the three most recent product versions. We recommend staying on a supported version to ensure compatibility, security updates, and access to the latest features. Older versions may continue to function but are not eligible for full support. The latest downloads are available from the download centre.
This section highlights known issues, platform dependencies, and any current limitations, including those related to Microsoft 365 services. Where possible, we provide guidance or workarounds to help you minimise impact and resolve issues quickly.