SHARED KNOWLEDGE WITH SOCIAL SQUARED
TRUST SOCIAL SQUARED
CHAT IS FAST. KNOWLEDGE SHOULD LAST.
INTO SHARED KNOWLEDGE
Microsoft 365 makes it easy to start conversations, but useful answers can quickly disappear into chat histories, channels and disconnected communities.
Before long, people are asking the same questions again because previous knowledge is difficult to find.
BUILD COMMUNITIES AROUND THE TOPICS THAT MATTER
Social Squared gives conversations a clear structure through Forum Groups, forums and individual topics. Create dedicated spaces for departments, projects, professional communities or organisation-wide initiatives.
Instead of placing every conversation into one continuous feed, users can quickly navigate to the right community, understand its purpose and see where new activity is happening.
- Create separate communities for different audiences and subjects
- Organise related forums into clearly defined Forum Groups
- Display answered and unanswered topic counts
- Surface recent discussions and the latest contributions
- Share forum content across different SharePoint sites
- Provide the same structured experience through Microsoft Teams
LAUNCH A USEFUL COMMUNITY WITHOUT STARTING FROM SCRATCH
Social Squared includes ready-made templates for common organisational communities. Choose the scenario that best matches your requirement and begin with a practical forum structure instead of designing everything from a blank page.
Templates provide a useful starting point while remaining fully adaptable. Rename forums, change descriptions and tailor the discussion structure to match your organisation, audiences and objectives.
- Support employees through HR and People communities
- Create structured IT help and support forums
- Encourage leadership discussions and strategic ideas
- Strengthen employee engagement and workplace culture
- Connect customers, partners and internal experts
- Build searchable knowledge bases and best-practice communities
Social Squared gives people a dedicated place to ask questions, share experience and build on one another’s ideas—without losing the context of the original discussion.
Familiar social features make participation easy, while organised topics ensure valuable answers remain useful long after the conversation begins.
- Create engaging topics with rich text, images, videos and attachments
- Organise replies using threaded or chronological views
- Reply directly or quote another contribution
- Encourage wider participation with polls and anonymous posting
- Highlight valuable contributions with voting, ratings and answered or featured topics
- Subscribe to forums and topics to receive notifications about new activity
SEE WHAT’S WORKING—AND WHERE ENGAGEMENT NEEDS HELP
Building a community is only the beginning. Social Squared provides reporting and analytics that show whether people are participating, receiving useful responses and returning to contribute.
Track adoption across forums, understand which content generates engagement and identify communities where questions are going unanswered. These insights help community owners focus their efforts and demonstrate the value Social Squared is delivering.
- Follow activity and engagement trends over time
- Measure reply rates and identify unanswered topics
- Compare participation across forums and forum groups
- Understand user activity and recognise active contributors
- Analyse the distribution of votes, ratings and badges
- Discover which tags and content attract the most interest
- Review forum structure and distribution as the community grows
Successful communities need enough oversight to remain helpful without making people hesitant to participate. Social Squared gives moderators clear, in-context controls for maintaining the quality and relevance of every discussion.
Topics can be reorganised, highlighted, closed or removed directly from the discussion. Moderators can surface trusted contributions while keeping outdated, duplicated keeping or inappropriate content from distracting the community.
- Move misplaced topics to the appropriate forum
- Make important or timely discussions sticky
- Lock completed topics when further replies are unnecessary
- Mark questions as answered and feature valuable contributions
- Remove topics that are inappropriate or no longer relevant
- Manage discussions using controls available directly within the topic
All forum data resides securely in SharePoint lists within your SharePoint site. Content is protected by your existing SharePoint permissions, and all authentication is handled via Microsoft 365 for enterprise-grade security.
Social Squared is developed as a SharePoint Framework (SPFx) web part, ensuring seamless integration with SharePoint Online and Microsoft Teams without external data dependencies.
Yes. By setting the Alternate Content Source option and specifying an alternate URL, you can display forums and their content across more than one site—making it easy for different departments or teams to collaborate in a shared discussion space.
Absolutely. You can connect the underlying SharePoint list data to Power BI for advanced analytics or use our Data Viewer Web Part to create charts, dashboards, and visual reports directly inside SharePoint.
Yes. Social Squared is fully compatible with Microsoft Teams, allowing you to add it as a Teams tab and interact with your forums without leaving the Teams environment.
Yes. You can surface forum activity through Adaptive Cards, making it easy to present updates and interactions in places like the Viva Connections Dashboard.
Yes. Social Squared is fully responsive and works seamlessly across desktop, tablet, and mobile devices, so users can stay connected wherever they are.
Viva Engage is designed for broad, social networking-style conversations. Social Squared, on the other hand, provides structured forum groups with categories, threaded replies, and moderation—ideal for knowledge management and organised team discussions.
Yes. Moderators have full control over discussions, including the ability to approve posts, move topics between forums, lock or delete threads, and mark topics as sticky to keep important information visible.